Yes, TDH solution comes in 7 languages of the property’s choice in native translation.

No, the guest does not need to download any Apps. TDH is a WebApp solution.

A The guest does not need to input any information. TDH, works with a unique QR code in every room that identifies in which room the guest is.

TDH works with a unique QR code in the room and therefore does not need any customer Data. Therefore, TDH does not collect any Data.

The QR Codes are fully customizable to your brand standards. Our team will work with your team to design the best design that fits your brand.

The QR Codes come in multiple Acrylics stand sizes and colors.

Depending on your agreement, but you can have up to 12 banners in the home page.

Yes, you can have video banners of up to 12 seconds.

As soon as the property accepts your order a message will show, “Your order has been Accepted.”

The guest will have multiple options to pay.

1. 1. Cash on Delivery
   2. Credit Cards
   3. Add to room credit, if available
   4. Pay online.

If the guest pays online via TDH gateway, the money can be transferred instantaneously or monthly.

• Without POS Integration.

If there is no integration with the POS, the order will go to TDH dashboard or the staff TDH mobile App where it will ring and require a staff member to accept the order and punch the order in the POS.

• With POS Integration.

If there is an integration with the POS, the order goes directly to the POS or the KOT Printer in the kitchen.

You can add, remove, and make changes to any items on the menu from the Dashboard.

TDH does not take any commission on internal orders.

No, they can’t. TDH is an In-room app that has a geolocation. Furthermore, it requires the guest to rescan at every hour. This is to secure the hotel or property from outside orders or beyond check out.

Yes, TDH is integrated with the following POS systems.

• Micros
• Infrasys

The guest can select the restaurant of their choice and request a booking for a select number of guests, date, time and add a note for special occasion.

The guest can select the treatment of their choice and request a booking date, time.

The Restaurant or Spa can get new booking request, via e-mail, WhatsApp, SMS, on the Dashboard or on the TDH mobile App.

Housekeeping can get new guest request, via e-mail, WhatsApp, SMS, on the Dashboard or on the TDH mobile App.

Laundry department can get new guest request, via e-mail, WhatsApp, SMS, on the Dashboard or on the TDH mobile App.

The Engineering department can the notification via e-mail, WhatsApp, SMS, on the Dashboard or on the TDH mobile App.

The Marketing Team would have access to a Dashboard from where they are able to make all change instantaneously.

There will be no additional charges. All translations are included in the SaaS subscription for the period of the contract.

Each department will have different access to the TDH Dashboard where they can make any changes required without notifying TDH.

Yes, TDH has a WhatsApp module for the guest to communicate with a dedicated person or department.

TDH can be used in any of the F&B outlets including outdoor areas such as Pool & beach.

TDH provides a comprehensive Dashboard with all the need analytics, performance review and access per department to makes necessary changes.

The manager has access to review overall performance or per individual department of external vendors.

The property can pick and choose which vendor is appropriate to their business.

All external orders require the guest to consent to the T&C which has a disclaimer that removes any liability on the property and states that these are 3rd party vendor, and the property is just a facilitator.

All external orders come with a revenue sharing with the property. The percentage varies from one vendor to the other.

The commission can be paid instantaneously via instant split or monthly. Whichever is more convenient to the customer.

The delivery time for external services depends on the vendor. Most external vendors respond back within 15min and can deliver within 1 to 1 ½ hours.

Yes, we can add all the properties supplier on the TDH App. There will be no revenue sharing with the Property suppliers.

Team Stream is the back-end solution by TDH. Team Stream comes as a Web based app or native app on the mobile phone, whether it is IOS or Android.

Team Stream comes with an additional charge. Please speak to one of our sales Managers for more information

Yes, you can assign tasks to different department and colleagues. You can also track the assigned tasks.

Every Department will have different access related to their department. The management team will have full access to all department

The supervisor or manager can monitor all progress made in housekeeping.

Any housekeeping member can raise a maintenance issue or take a picture and forward it directly to Engineering.

You can assign any number of rooms to any housekeeper via the Team Stream app and track the progress.

If the appropriate GRMS solution is in place, the supervisor will be able to see the MRR and DND

If there is an integration with Opera, the supervisor will be able to oversee which rooms are checking out.

The manager and housekeeping supervisor can see how long it takes to make each room and print report for the team or individual member.

Yes, they can forward an assignment to another team member.

The engineering manager has full overview of all activities within his/her department. He or she can also create reports for management.

The engineering manager can de-activate a room that requires major repair or due to refurbishment.

If all the information is provided on time by the property, it will take between 2 to 3 weeks to go live.

The implementation team will provide a full training to all departments.

The QR Code stands are included in the Set-up fee and will be provided by TDH.

Yes, all translations are included in the Set-up fee.

There is a 30 day notice period to cancel the contract with TDH and no penalties.