Privacy Policy

The Digital Hotelier Privacy Policy

The Digital Hotelier, has created this Privacy Policy in line with The Digital Hotelier’ commitment to your privacy on the website and marketing initiatives. The following discloses how The Digital Hotelier gather, disseminate and protect information.  

COMPLIANCE

If you do not agree to the terms of this Privacy Policy, please do not access or use The Digital Hotelier website. If you wish to stop receiving any communication from The Digital Hotelier then please contact us at [email protected]

COLLECTION OF INFORMATION

The Digital Hotelier collects information to provide better services to its users and to better understand the visitors to its websites and what content is of interest to them. The Digital Hotelier collects information in the following ways:
• information you affirmatively choose to submit to us (such as your name, email address, company name, title, country) for the purpose of submitting a form on the website. Information we have obtained about you from publicly available sources such as social media, marketing platforms or on events, you attended. You will receive marketing communications from The Digital Hotelier if you have requested information from The Digital Hotelier or you or your employer has purchased services from The Digital Hotelier;
• information The Digital Hotelier receives from your use of the website, such as the IP address, browser type, ISP, referring/exit pages, platform type, date/time stamp, number of clicks, domain name and country/state of all visitors to The Digital Hotelier’ website;
• information that is considered aggregated data such as statistical or demographic data which The Digital Hotelier may use for any purpose. Aggregated data may be derived from your personal information but is not considered personal information in law as it does not directly or indirectly reveal your identity, unless The Digital Hotelier combines or connects aggregated data with your personal information so that it can directly or indirectly identify you; and
• The Digital Hotelier collects technical data from various third parties and public sources as, such as:
   o analytics providers
   o advertising networks
   o search information providers

Other than as required by law, The Digital Hotelier website does not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). The Digital Hotelier will not collect any information about criminal convictions and offences.

The Digital Hotelier will only use your personal information for the purposes for which it was collected, unless it reasonably considers that it needs to use it for another reason that is compatible with the original purpose.

SHARING OF INFORMATION

The Digital Hotelier may disclose your personal information to any competent law enforcement body, regulatory, government agency, court or other third party where The Digital Hotelier believes disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish or defend its legal rights, or (c) to protect your vital interests or those of any other person.

LEGAL BASIS OF PROCESSING

If your personal information is protected by EU data protection law, The Digital Hotelier’ legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which The Digital Hotelier collects it.

However, The Digital Hotelier will normally collect personal information from you only (a) where it needs the personal information to perform a contract with you, (b) where the processing is in its legitimate interests and is not overridden by your rights, or (c) where it has your consent to do so. In some cases, The Digital Hotelier may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If you have questions about or need further information concerning the legal basis on which The Digital Hotelier collects and uses your personal information, please contact The Digital Hotelier using the contact details provided under the “Contact Details” below.

USE OF INFORMATION

Any information collected by The Digital Hotelier will be done in accordance with this Privacy Policy for the purposes of making better business decisions, supporting the activities you choose to engage in, and providing higher quality solutions and services to The Digital Hotelier’ customers. It may also use any non-personal information collected to enhance The Digital Hotelier website, and your IP address for website diagnostics and administration. The Digital Hotelier will only retain your personal information for as long as necessary to fulfil the purposes it was collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, The Digital Hotelier considers the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which The Digital Hotelier processes your personal information and whether it can achieve those purposes through other means, and the applicable legal requirements.

INTERNATIONAL TRANSFERS

The Digital Hotelier processes information on servers in different countries around the world and you consent to your personal information being processed on a server located outside the country in which you reside. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). However, The Digital Hotelier has taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy, by protecting personal information being processed from the European Economic Area to an equivalent standard to that required under European Union data protection law.

INFORMATION SECURITY

The Digital Hotelier protects your personal information in the same way that it protects its other confidential information, such as storing it on secure servers that only select The Digital Hotelier personnel have access to, and by encrypting it to help prevent access by any unauthorized parties. The Digital Hotelier has put in place procedures to deal with any personal information breach and will notify you and any applicable regulator of a breach when legally required to do so.

MARKETING

As explained above, The Digital Hotelier will collect and use your personal data for marketing purposes. Your data will be stored in our CRM system. We will use your data to inform you about The Digital Hotelier products and services we think may be of your interest and sending you our newsletters. For statistical purposes, we will collect information about your response to our emails and our interaction with you to make decisions on future marketing. If you wish to stop that we collect and use this information please contact us at [email protected].

LINKS

The Digital Hotelier websites contains links, plug-ins and applications to various third party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. The Digital Hotelier has no control over, and is not responsible for the content, privacy policies or reliability of such third party connections. When you leave The Digital Hotelier’ website, The Digital Hotelier encourages you to read the privacy notice and privacy policy of every website you visit.

YOUR DATA PROTECTION RIGHTS

If your personal information is protected by EU data protection law, you have the following data protection rights which you may be able to exercise by contacting The Digital Hotelier using the contact details provided under the “Contact Details” heading below:

  • If you wish to access, correct, update or request deletionof your personal information, you can do so at any time by contacting The Digital Hotelier. 
  • In addition, you can object to processingof your personal information, ask The Digital Hotelier to restrict processing of your personal information or request portability of your personal information by contacting The Digital Hotelier.
  • You have the right to opt-out of marketing communicationsthat The Digital Hotelier sends you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails The Digital Hotelier sends you or by using the relevant opt-out mechanism for non-email based marketing.
  • Similarly, if The Digital Hotelier has collected and processes your personal information based on your consent, then you can withdraw your consentat any time.  Withdrawing your consent will not affect the lawfulness of any processing The Digital Hotelier conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authorityabout The Digital Hotelier’ collection and use of your personal information.  For more information, please contact your local data protection authority.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, The Digital Hotelier may refuse to comply with your request if your request is clearly unfounded, repetitive or excessive. The Digital Hotelier tries to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex or you have made a number of requests. In this case, The Digital Hotelier will notify you and keep you updated.

COOKIES

When you visit the The Digital Hotelier’ website, The Digital Hotelier uses a number of suppliers who may place cookies, tags, pixels, and similar tracking technologies (collectively, “Cookies”) on your device, browser, or the webpage you are viewing, in order to personalize your experience (e.g., language preferences), understand usage patterns, provide, improve and secure the The Digital Hotelier’ website.

The Digital Hotelier uses different types of Cookies for different reasons, as follows:

  • Performance Cookies: These Cookies collect information about how you use The Digital Hotelier’ website. Information collected includes, for example, browsers and operating systems used, domain name of the website previously visited, number of visits, average duration of visit, and pages viewed. These Cookies do not collect information that personally identifies you and considered aggregated data.  Performance Cookies are used to improve the user-friendliness of a website and enhance your experience.
  • Functionality Cookies: These Cookies allow the website to remember choices you make (such as your username or ID, language preference, or the area or region you are in) and provide enhanced, more personal features. These Cookies may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these Cookies collect may be anonymized, and they cannot track your browsing activity on other websites.

The Digital Hotelier may also allow third party service performance and retargeting Cookies, such as the Google Analytics, Google reCAPTCHA, LinkedIn Insight Tag, Google Ads, Facebook Pixel, etc., to collect information about your online activities on the The Digital Hotelier’ website and across unaffiliated websites you may visit. This information is used to provide ads tailored to your interests (behavioral advertising), and to collect information to help track and manage the effectiveness of the ads and number of visitors. This means The Digital Hotelier may show ads based on your past visits to The Digital Hotelier’ website, through publishing networks, such as the Google Content Network (GCN). More information about these Cookies may be available on the relevant third party’s website.

If you do not agree to certain uses of Cookies detailed above, you can exercise certain choices through your browser settings or by not using the The Digital Hotelier’ website. If you choose to reject cookies via your browser settings, you may still use The Digital Hotelier’ website though your access to some functionality and areas may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

CANCELLATION POLICY

Customer can cancel their order before it’s being processed; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

REFUND POLICY

’Refunds will be done only through the Original Mode of Payment”

Other Terms

  • ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
  • ‘’ www.thedigitalhotelier.com will not pass any debit/credit card details to third parties’’
  • ‘’ www.thedigitalhotelier.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.thedigitalhotelier.com) cannot guarantee the security of any information that is disclosed online’’
  • ‘’The www.thedigitalhotelier.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
  • “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.