The Digital Hotelier

The Digital Hotelier Terms of Use

Please read these Website Terms of Use carefully before using the site.

Thank you for visiting

In these website terms of use (Terms), references to weusour means The Digital Hotelier. References to you and your are to users of our website.

These Terms, together with the documents referred to in it, set out the terms and conditions on which you make use of Please read these Terms carefully before you start to use By using our website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms you must not use our website.

These Terms refer to the following additional terms, which also apply to your use of our website:

(a) our Privacy Policy;

(b) our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy;

(c) our Cookie Notice, which sets out information about the cookies on our site; and

(d) if you purchase goods from our site, our terms and conditions of supply will apply to the sales. is a website operated by The Digital Hotelier. We are registered as a LLC in Dubai Economic Department with company number 1148172 and have our registered office at 205, Apricot Towers, Silicon Oasis, Dubai, United Arab Emirates.

If you have any queries or concerns regarding or the information contained on it, please contact us at [email protected].

The content on our website is provided on an “as is” basis and all information, commentary and other materials displayed on our website are intended for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.


We update our website regularly and may change the content at any time. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. Therefore, we disclaim all liability and responsibility arising as a result of any reliance placed on such information, commentary or other materials contained on by any visitor to our website or by anyone who may be informed of any of its content.

Website access

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. If our website is unavailable for any reason and at any time (including for any period of time), we shall not be liable to you for such an occurrence.

To register on our website you must be 18 years or older. Only one registration is allowed per person and once registered, you must ensure you keep your registration information up-to-date.


Suspension, withdrawal and restriction of access


We may in our absolute discretion, suspend, withdraw or restrict access to all or some parts of our website to any persons, which shall include, for the avoidance of doubt, users who have registered with us.


Termination of access


We may in our absolute discretion, terminate your access to at any time and without notice.


User ID and password


If you establish an account on you are responsible for maintaining the confidentiality of your user ID and password, and you are responsible for all activities that occur under that user ID or password. You agree that you will not allow anyone to use your account and that you will not use anyone else’s account.

We have the right to disable any user ID or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that your user ID or password has been unlawfully disclosed or there has been a known or possible breach of security, you must promptly notify us at [email protected].

All intellectual property rights contained in the website and all materials published on the website are owned and/or licensed by us with all such rights reserved.

Except as expressly provided in these Terms, no part of may be copied, reproduced, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including mirroring) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without the express written consent of The Digital Hotelier.

You may download publicly-available content on only for your personal, non-commercial use, provided that:

(a) you keep intact all copyright and other proprietary notices; and

(b) if your copying or use of copyrighted materials on is other than “fair use” under applicable copyright laws, you must seek permission directly from us.

If you print off, copy or download any part of our website in breach of these Terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked sites or information you may obtain from them. We have no control over the contents of those sites or resources. We exclude, to the fullest extent permitted by law, all liability that may arise in connection with or as a result of such external site material causing any damage, costs, injury or financial loss of any kind.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage, or take advantage of, our reputation. You must not establish a link in a way which suggests any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any site that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The site in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy If you wish to link to or make any use of content on our site other than that set out above, please contact us at [email protected].

Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our website, you must comply with the content standards set out in our Acceptable Use Policy

You warrant that any such contribution does comply with those content standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy

You are solely responsible for securing and backing up your content.

This site may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. If you wish to complain about information and materials uploaded by other users please contact us at [email protected].

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our website. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We shall comply with all applicable data protection legislation, including the General Data Protection Regulation ((EU) 2016/679), and any other national implementing laws, regulations and secondary legislation relating to data protection or privacy, as each of the foregoing may be amended, updated, consolidated, replaced and/or re-enacted from time to time.

We shall use and process your personal information in accordance with our Cookie Notice and Privacy Policy

Whilst we try to ensure that all information on is accurate, no guarantees, representations or warranties are given that the content of our website is accurate, complete, up-to-date or error free. Use of is entirely at your own risk and (hotel/hotel apartment/ holiday home) has no responsibility on any of the below:

To the fullest extent permitted by law, we hereby expressly exclude:

(a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

(b) any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the access, use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including liability for:

 (i) loss of business;

(ii) loss of income or revenue;

(iii) loss of profits or contracts;

(iv) loss of anticipated savings;

(v) loss of data;

(vi) loss of goodwill;

(vii) wasted management or office time;

(viii) loss or damage caused to any equipment or software; or

(ix) any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We (and the hotel/hotel apartment/holiday home) will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malicious code or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of or to your downloading of any material posted on it, or on any website linked to it.

  • By accessing and using this website, and placing an order through it, you expressly acknowledge and agree that the (hotel/hotel apartment/holiday home) is acting solely as an intermediary and facilitator between you, the guest or user, and the external service provider. You understand and accept that the (hotel/hotel apartment/holiday home) is not responsible for any damages, losses, or liabilities arising from or related to your order, including but not limited to any direct, indirect, consequential, or incidental damages.

    You expressly acknowledge that the (hotel/hotel apartment/holiday home) provides this ordering service as an added convenience to enhance your guest experience. However, the (hotel/hotel apartment/holiday home) expressly disclaims any and all warranties, representations, or guarantees regarding the quality, accuracy, timeliness, completeness, or availability of the products or services offered by the external service provider.

    Furthermore, you agree that any issues or disputes concerning your order, including but not limited to product defects, delivery delays, billing disputes, or any other matters, should be resolved directly with the external service provider. The (hotel/hotel apartment/holiday home) shall not be held liable for any such issues or disputes, and you hereby release and indemnify the (hotel/hotel apartment/holiday home) from any and all claims, demands, or liabilities arising from or related to your order.

    It is your sole responsibility to carefully review and accept the terms and conditions, policies, and practices of the external service provider before placing an order. The (hotel/hotel apartment/holiday home) encourages you to exercise due diligence and exercise caution when engaging with any external service provider.

    By using this website and placing an order, you fully understand, acknowledge, and agree to waive any claims or actions against the (hotel/hotel apartment/holiday home) regarding your order, and you expressly assume all risks associated with it.

In the event any provision or part-provision of these Terms is found by any court or other authority of competent jurisdiction to be invalid, unlawful or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Terms and the validity and enforceability of the other provisions of these Terms shall not be affected.

The Digital Hotelier may at its sole discretion amend these Terms at any time. Every time you wish to use our website, please check these Terms to ensure you understand the terms that apply at that time.

These Terms shall be governed by, and construed in accordance with, the laws of England and Wales. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity or termination, or arising from or related to use of our website, shall be subject to the exclusive jurisdiction of the Courts of Dubai Economic Department.

  • PAYMENT CONFIRMATION: Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
  • CANCELLATION POLICY: Customer can cancel their order before it’s being processed; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
  • REFUND POLICY: Refunds will be done only through the Original Mode of Payment
  • “DIGITAL HOTELIER SOFTWARE SOLUTIONS L.L.C” maintains the Website (“Site”). 
  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  • ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
  • ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’