Run Every Shift Like Clockwork.
The Unified Hotel Operations Ecosystem
Digitalizing the Foundation of Hotel Service
Unified Team Workspace
Replace scattered communication. TeamStream+ consolidates housekeeping, maintenance, and F&B into a single platform, ensuring every task is tracked and completed on time.
Intelligent Issue Resolution
Stop reacting to the same problems. OptemAi analyzes your daily operational data to identify recurring bottlenecks, helping you proactively optimize your staff scheduling.
Automated Guest Workflows
Connect guest expectations directly to internal execution. Requests made via the Guest-Journey instantly generate traceable work orders for your staff without manual entry.
Toolkit
Your Unified Operations Command Center
Cross-Department Task Management
Log, route, and track operational tasks across all hotel departments in real-time.
- Log maintenance tickets with photo attachments
- Translate messages automatically for all staff
- Track exact SLA resolution times on a dashboard
Automated Guest-to-Staff Routing
Convert digital guest orders directly into actionable staff tickets without front desk delays.
- Route in-room dining orders directly to F&B
- Dispatch housekeeping for extra room amenities
- Alert maintenance instantly for in-room repairs
Mandatory Operational Audits
Digitize daily inspections and preventative maintenance routines to enforce brand standards.
- Create custom digital forms for room inspections
- Require mandatory photo uploads for completion
- Log and track daily utility meter readings
AI-Powered Operations Dashboard
Access visual dashboards and AI insights to monitor staff workloads and recurring hotel issues.
- Calculate objective housekeeper performance scores
- Identify peak request hours for smarter scheduling
- Use OptemAi to highlight repetitive asset failures
Drive Revenue From Every Angle
Do more in less time via smart routing.
Cut labor overheads and physical waste.
Digital dispatching eliminates radios.
Our partners
Trusted by Leading Hotels Around the World
FAQs
Still Wondering How It Works?
Find quick answers to the most common questions.
How does TDH solve disconnected communication between departments?
By replacing walkie-talkies, WhatsApp groups, and paper logs with TeamStream+. It acts as a universal internal dispatch tool where housekeeping, maintenance, and F&B can log, assign, and track requests in a single, unified digital flow.
What happens when a guest submits a request through the Guest-Journey?
The request bypasses the front desk bottleneck. It is instantly categorized, converted into a traceable work order, and digitally dispatched directly to the relevant team for immediate action, ensuring zero lost requests.
How does the system help overcome language barriers among staff?
TeamStream+ features built-in auto-translation. A manager can type a maintenance request in English, and the receiving staff member will see it automatically translated into their native language on their device, ensuring rapid and accurate execution.
How do we ensure routine tasks and brand standards are actually completed?
Through mandatory digital checklists. Managers can attach specific checklists to daily rounds, such as public area inspections or preventative maintenance. Staff must complete them digitally, creating a permanent, auditable timeline of compliance.
How does OptemAi improve our daily operational decisions?
OptemAi analyzes raw data. It reviews your daily task logs, response times, and recurring issues to highlight operational inefficiencies. For example, it can identify if a specific AC unit is failing repeatedly, justifying a replacement rather than endless costly repairs.
Can we track individual staff performance objectively?
Yes. The reporting dashboard tracks exact task resolution times, volume, and completion rates. This allows you to generate objective performance scores for your housekeepers, removing bias from performance reviews and rewarding true efficiency.
Bring Structure and Clarity
to Every Operations
